Ordering
How do I place an order?
Choose your product, select the available size and color options, add it to your bag and continue to checkout.
Are the products authentic?
We source products through authorized designer relationships. Brand attribution is shown clearly on each product and designer collection.
Sizing & product details
How do I choose a size?
Use the size information shown on the product page. Sizing can vary by designer, so always check the relevant product or brand size guidance before ordering.
Why can colors look slightly different?
Photography, lighting and display settings can cause small color differences. Product pages use the designer’s supplied color information wherever available.
Shipping & tracking
Where do you deliver?
We ship to selected international markets. Available destinations, delivery services and charges are shown during checkout.
How do I track my order?
When tracking becomes available, use the tracking information provided with your order or visit our Track Your Order page.
Will I pay duties or taxes?
Import duties, taxes and customs charges depend on the destination and the checkout arrangement for that market. Any applicable information shown at checkout should be reviewed before placing the order.
Returns & pre-orders
Can I return or exchange an item?
Eligibility depends on the applicable return policy and the condition of the item. Review our Returns & Exchange page before sending anything back.
What does pre-order mean?
A pre-order item has a later dispatch expectation than an in-stock item. Any available dispatch guidance is shown on the product page.