Privacy Policy
This Privacy Policy explains how Brands by Luxurena, operated by STTS Information Technology, Al Murar, Dubai, United Arab Emirates, collects, uses and shares personal information when you visit the store, create an account, contact us or place an order.
Information we collect
Depending on how you use the store, we may collect information such as:
- name, billing address, shipping address, email address and phone number;
- order, product, return and customer-service information;
- account and login information where customer accounts are used;
- payment-related information processed through our payment providers;
- device, browser, IP address, cookie, analytics and website-usage information;
- communications you send to us.
How we use personal information
We may use personal information to operate the store, process and deliver orders, provide customer service, prevent fraud, maintain security, comply with legal obligations, improve the website, understand store performance and send marketing communications where permitted or where you have provided the required consent.
Service providers and sharing
We may share information with service providers that help us run the store, including Shopify, payment processors, logistics and delivery providers, IT and hosting providers, analytics providers, customer-support providers and professional advisers. We may also disclose information where required by law, to protect legal rights, or as part of a legitimate business transaction such as a restructuring or sale.
Shopify
Our store is hosted on Shopify. Shopify processes certain personal information to provide the ecommerce platform and related services. Shopify’s own privacy information applies to processing carried out by Shopify in its role as a service provider or independent controller, as applicable.
Cookies and similar technologies
The store may use cookies and similar technologies for essential website functions, preferences, analytics, security, advertising and performance. Where required, you can manage consent through the privacy or cookie controls presented on the website.
International transfers
Because we sell internationally and use global service providers, personal information may be processed in countries other than the country where you live. Where applicable law requires safeguards for international transfers, we take appropriate steps through our service-provider arrangements and other available mechanisms.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, fraud prevention, legal compliance and dispute handling. Retention periods can vary depending on the type of information and applicable legal requirements.
Your privacy rights
Depending on where you live, you may have rights relating to access, correction, deletion, restriction, objection, data portability or withdrawal of consent. Some rights are subject to legal exceptions. To make a privacy request, contact us using the details below.
Security
We use reasonable administrative, technical and organizational measures to protect personal information. No online system can be guaranteed to be completely secure.
Children
The store is not intentionally directed to children who are not legally able to enter into online purchase transactions in their jurisdiction.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in the store, service providers, legal requirements or business practices. The latest version will be posted on this page.
Contact
STTS Information Technology
Al Murar, Dubai, United Arab Emirates
Email: care@brandsbyluxurena.com
Phone/WhatsApp: +1 818 278 5295