Returns & Exchange
We want you to shop with confidence. Eligible items can be returned or exchanged within 14 days of delivery, subject to the conditions below.
Eligibility
- The item must be unworn, unused, unwashed and in its original condition.
- Original tags, packaging and any included accessories must be returned with the item.
- The item must be returned within the 14-day return/exchange period.
- Proof of purchase or the relevant order number is required.
Final-sale items
Sale items are final sale.
Pre-order items are final sale.
Final-sale restrictions do not limit any rights that cannot lawfully be excluded under applicable consumer-protection law.
Return shipping
Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
Inspection and refunds
Returned items are inspected after receipt. If the return is approved, the refund is issued to the original payment method where possible. Bank, card or payment-provider processing times can vary and are outside our control.
Exchanges
Exchanges are subject to stock availability. If the requested size or replacement item is unavailable, we may offer an alternative or process an eligible refund instead.
Incorrect, damaged or defective items
If you believe you received an incorrect, damaged or defective item, contact us promptly with your order number and clear photographs so we can review the issue. Your statutory rights, where applicable, are not affected by this policy.
How to request a return or exchange
Email care@brandsbyluxurena.com or contact us on WhatsApp/phone at +1 818 278 5295. Please include your order number, item name and reason for the request. Do not send an item back until return instructions have been provided.